If you are still not satisfied, you can ask the Legal Ombudsman to consider your complaint. We hope that this does not become necessary and that we can resolve matters between ourselves.
The Legal Ombudsman’s contact details are:
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333 -from 8.30 am to 5.30 pm
Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within the following timescales:
- Six years from the date of the act or omission about which you are complaining occurring; or
- Three years from the date you should reasonably have known there were grounds for complaint.